General Policy

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND RESPONSIBILITIES.

These terms and conditions apply (i) unless the customer has signed a separate purchase agreement with CAMSIGHT, in which case the separate agreement shall govern; or (ii) unless other CAMSIGHT standard terms apply to the transaction.

These terms and conditions are subject to change without prior written notice at any time, in CAMSIGHT's sole discretion.

Product/Pricing:
CAMSIGHT reserves the right to change, upgrade, improve or discontinue products at any time without notice or obligation. Prices are subject to change without notice. In the event any item(s) becomes unavailable, CAMSIGHT will supply like products of like value. Deposits are non-refundable.

Liability :
The purchaser assumes all risk and liability from the use of these products. CAMSIGHT disclaims any liability for incidents and consequential damages such as lost profits or revenues or interruptions to operations of customers. If a defect is claimed, CAMSIGHT's sole responsibility is limited to either the replacement of the material, repair, or at its option a company credit for the purchase price.

Shipping & Handling:
All shipments are FOB point of origin. We ship UPS Ground unless instructed otherwise. Overnight service is available at additional cost. Shipping charges are added to each order. All claims for shortages must be made immediately upon receipt. No claims for shortage will be accepted after 5 working days from date of receipt. If the product is defective or arrived damaged, please call customer service dept. or Sales Dept to determine what should be done. If damage is evident at time of delivery, require that the delivery person acknowledge, in writing, the extent of the damage or loss, both on Customer's copy and his copy of the freight bill and his copy of the delivery receipt. Also, Customer must save product(s) and packaging, take pictures of the condition of the package.
Damaged freight claims must be made by the receiving customer. If there are questions regarding damaged shipments, call CAMSIGHT immediately.

Returns:
No returns will be accepted for refunds. However, CAMSIGHT will accept products for exchange or company credit on a case-by-case basis upon CAMSIGHT'S approval and with a prior thorough consideration. The procedures are as follows:

- Returns are accepted up to 30 days from invoice date with a valid reason. However, a restocking fee of 25% of the normal listed price will be applied on all returned products that are not damaged or defective. Physical inspection of the products may be required.
- Upon completion of inspection, contact our Return Dept. for a return authorization number. No products will be accepted, nor credit will be issued without this number.
- Return Material Authorization Number will be valid for a period not to exceed 5 days from the date of issuance. Products returned after the expiration of the return authorization number will not be accepted for credit.
- Products must be in their original packaging and resalable. Care should be taken in packing return items to ensure that they will be received in the same condition as when they leave Customer's premises. Damaged products will be not accepted for return or exchange.
- Return the product shipping prepaid and insured full amount.

NO RETURNS can be accepted on PROMOTIONAL/DEMO, SPECIALLY ORDERED or CUSTOM MADE items.

Product and Manufacturer Warranties:
Warranties and technical support may vary from product to product. CAMSIGHT guarantees CAMSIGHT products, material and workmanship for a period a full year from the date of invoice, unless otherwise state. During the warranty period, we will repair or replace without charge any defective part if such defect results from normal service and is not the result of apparent misuse, abuse or accident. Customer will pay the shipping and handling charges.

Technical Support :
Technician-assisted Technical Support requires the cooperation and participation of the customer in the troubleshooting process and as well as the verification of appropriate functionality of the system unit. Additional Technical Support options may be available for purchase. Technical Support is available from 9:00 a.m. to 5:00 p.m., Pacific Standard Time, from Monday through Friday, except for holidays.

CAMSIGHT provides technical support for the CAMSIGHT system and its software. Support for any "factory-installed" and "third-party" software and peripherals is provided by the original manufacturer, including those purchased through CAMSIGHT.

Factory installed software includes the operating system and some of the software applications that are preinstalled on the system during the manufacturing process (e.g., Microsoft Office, Norton Anti-virus, etc.).

Factory installed peripherals include any internal expansion cards, or option bay or PC card accessories. In addition, any monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products and all associated cabling are included.

Third-party software and peripherals include any peripheral, accessory or application sold by CAMSIGHT not under the CAMSIGHT brand (e.g., printers, scanners, cameras, games, etc.). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

Governing Law:
This Agreement shall be governed by and construed in accordance with the laws of California. Customer expressly and unconditionally consents to the jurisdiction and venue of any court in the State of California and waive right to trial by jury for any claim or action arising out of or relating to this Agreement or the Equipment. Furthermore, Customer waives the defense of inconvenient forum. The Federal and State Courts resident in Los Angeles, California shall have exclusive jurisdiction to adjudicate any dispute arising under or out of this Agreement.

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