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After receiving initial technical support, if difficulties persist the agent may suggest sending the system or part of the system in for testing. In this case, follow the Return Material Authorization (RMA) instructions to properly ship the product to our Receiving Department.
The instructions are as follows:
1. Obtain an RMA number and RMA label from your technical support agent after reporting the problem.
2. Pack the product in the original or equivalent packaging. You will be responsible for any damage sustained during shipping as a result of insufficient or improper packaging.
3. Attach the RMA label to the outside of your package making it visible for easy identification. The Receiving Department will not accept any package without the RMA label clearly visible.
4. Prepay the insurance for the full value of the product and freight charges to and from CamSight's facility. (The Receiving Department will not accept any collect or COD shipment, which may result in additional charges. If you are shipping electronic equipment, we recommend using a carrier specialized in the air ride transportation of electronic goods, such as UPS, FedEx, and the United States Postal Service.) |
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